Last updated: 21 October 2026

Welcome to 151 Locksmiths. These Terms and Conditions govern your use of our website and the locksmith services we provide. By using our website or booking our services, you agree to these terms. Please read them carefully before proceeding.

1. About Us

151 Locksmiths provides locksmith services in Bradford and the surrounding areas.

Website: https://151locksmiths.co.uk/

In these Terms and Conditions, “we”, “us” and “our” refer to 151 Locksmiths. “You” and “your” refer to any person visiting our website or requesting our services.

2. Our Services

We provide locksmith services that may include emergency lockouts, lock replacement, lock repairs, UPVC door and window lock services, and commercial locksmith services.

The availability of a particular service depends on the location, the nature of the issue, the parts required and our capacity at the time of your enquiry.

Any service descriptions on our website are provided for general information and do not guarantee that a particular service can be completed in every situation.

3. Service Requests and Bookings

When you contact us to request a service, please provide accurate information about the issue, the location and the work required.

A service request or quotation enquiry does not automatically constitute a confirmed booking. A booking will be confirmed when the service arrangements have been agreed with you.

Any estimated arrival times are approximate and may be affected by traffic, weather, workload, access conditions or other circumstances outside our reasonable control.

4. Quotations and Pricing

Where possible, we will explain the expected cost of the requested work before starting.

The final price may vary if the condition of the lock, door or window differs from the information initially provided, if additional work is required, or if different parts or equipment are necessary.

We will explain any significant changes to the agreed price and seek your approval before carrying out additional chargeable work.

You should raise any questions about the quotation or potential additional charges before authorising the work.

5. Payment

Payment terms will be explained when your booking is arranged or before work begins.

You agree to pay the agreed charges for services provided, including any additional work that you have authorised.

If payment is not made when due, we reserve the right to pursue the outstanding amount through lawful means.

Any applicable cancellation charges or other fees will be explained before you agree to the relevant booking or service.

6. Customer Responsibilities

When requesting locksmith services, you agree to:

• Provide accurate contact details and service location information.

• Ensure that you are authorised to request access to the property, vehicle or premises concerned.

• Provide reasonable access to the area where work is required.

• Inform us of any known issues that may affect the work, including damaged doors, locks or existing security systems.

• Treat our staff respectfully and provide a safe working environment.

• Pay the agreed charges for authorised services.

We may ask for reasonable evidence of identity, residence, ownership or authority before carrying out work. We may decline or postpone a request if we cannot reasonably establish that the work is authorised.

7. Emergency and Non-Destructive Entry

We aim to use appropriate methods when carrying out locksmith work. Where reasonably possible, we may attempt non-destructive entry techniques.

However, non-destructive entry cannot be guaranteed. The method required will depend on the lock, the condition of the door or window, the security system and the circumstances of the job.

If damage or replacement parts may be necessary, we will explain the situation and discuss the available options with you before proceeding, where reasonably practicable.

8. Cancellations and Rescheduling

If you need to cancel or reschedule a booking, please contact us as soon as possible.

Any cancellation fees will depend on the agreed booking terms and any applicable legal requirements. We will not impose a charge where it is prohibited by law.

If you book services online, by telephone or away from our business premises, you may have statutory cancellation rights under UK consumer law. These rights depend on the circumstances and type of agreement.

If you request that work begins during a statutory cancellation period, we may need your express request and acknowledgement where required by law. Any amount payable if you cancel after work has begun will be handled in accordance with applicable legislation.

Nothing in these terms removes any cancellation rights you may have under the law.

9. Parts, Locks and Workmanship

We will carry out agreed work with reasonable care and skill.

Where replacement locks or other parts are supplied, the applicable manufacturer’s warranty, if any, may also apply. Any warranty provided by a manufacturer is subject to its own terms.

If you believe that work has not been completed properly, please contact us and explain the issue so we can review it.

Nothing in these terms excludes or limits any statutory rights or remedies available to you.

10. Property and Security

You are responsible for ensuring that you are authorised to request changes to locks, keys or security arrangements at the relevant property or premises.

After a lock has been replaced, repaired or altered, you should check that it operates correctly and that all supplied keys are accounted for.

Where keys or access credentials may have been compromised, we recommend considering whether additional security measures are appropriate.

11. Website Use

You may use our website for lawful purposes only. You must not:

• Use the website in a way that breaches applicable laws or regulations.

• Attempt to gain unauthorised access to the website, its systems or related data.

• Introduce malicious software or attempt to disrupt website functionality.

• Submit false, misleading or fraudulent enquiries.

• Copy or reproduce website content for commercial purposes without permission, except where permitted by law.

We may update, suspend or remove website content or functionality where reasonably necessary.

12. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date. However, website content is provided for general information and may not reflect every service condition or circumstance.

You should contact us to confirm service availability, pricing, appointment arrangements and other details before making a booking.

13. Liability

We are responsible for losses that we cause where required by applicable law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we are not responsible for losses that could not reasonably have been anticipated when the relevant agreement was made, or for delays and failures caused by circumstances beyond our reasonable control.

Nothing in this section affects your statutory rights as a consumer.

14. Privacy and Personal Information

We collect and use personal information in accordance with our Privacy Policy.

For details about the information we collect, how we use it and your data protection rights, please read the Privacy Policy published on our website.

15. Third-Party Websites

Our website may contain links to third-party websites or services. These links are provided for convenience only.

We do not control third-party websites and are not responsible for their content, availability or privacy practices.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. Any revised version will be published on this page with an updated date.

The terms applicable to a particular booking will be those agreed with you for that service, subject to applicable law.

17. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from mandatory consumer protections that apply in the part of the United Kingdom where you live. Nothing in these terms removes any rights you are entitled to exercise under applicable law.

18. Contact Us

If you have questions about these Terms and Conditions, a quotation or a locksmith service, please contact 151 Locksmiths using the contact details provided on our website:

Website: https://151locksmiths.co.uk/